Home / Faceology Cancellation Policy

On this page, you’ll find our cancellation policies for Free Assessments and Full Evaluations. We hope you can understand that short notice cancellations and no-shows really do affect our practice and the other patients who are working with Sarah and our associate therapists.

30-Minute Free Assessments

These assessment slots are in very high demand. We ask that you provide us with at least 48 hours notice of a cancellation.

If you cancel or reschedule your appointment within 48 hours of your scheduled time, or if you miss your appointment on the day, we won’t be able to offer you another free assessment slot.

Instead, we’ll need to charge you $35 if you’d like to schedule a new 30-minute assessment.

Full Evaluations

Due to the length of this appointment and the impact a cancellation can have on our patient schedule on the day, we ask that you provide us with at least 48 hours notice of a cancellation.

If you cancel or reschedule within 48 hours of your appointment time, or if you miss your appointment on the day it is scheduled, the $75 appointment cost is NON-REFUNDABLE. You’ll need to book a new appointment at the original price of $75.